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A JIRA ticket (or issue) is an individual unit of work that needs to be tracked through the project workflow. It can represent various types of tasks such as requests for new features, bug reports, or operational work. Each ticket contains details such as description, assigned person, reporter, priority, and status.

JIRA work packages are larger units of work, often used in more complex projects. They can be seen as collections of related issues or tickets that together achieve a specific goal or deliverable. Work packages help in organizing and managing large-scale projects by breaking them down into more manageable segments.

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