DAK customer view

What was the question?

Some DAK employees have already followed a Power BI Bootcamp at DATA KINGDOM. However, the management team was promised a dashboard before a certain deadline. In the short time that was still available, this was not feasible to have the dashboard developed internally. DATA KINGDOM has therefore helped with the design and development of the dashboard of one clear customer view for the various services within DAK.

What are we looking at?

Data from:

  • Various internal systems

For example:

  • General customer information

  • Number of insurance policies

  • Possible areas for improvement for DAK services

  • The services purchased

  • Whichever competitors the customers also purchase services from

Caliber dashboard

What is the added value of the dashboard?

DAK has different services, which means that the different departments also focus on their own services. However, there was no overview in which management got a single picture of the customer and the services used. With the DAK Customer View dashboard, account managers can respond better to the needs of the customer, in order to increase the number of policies that are purchased via DAK. DAK is now king of their own data!

 

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